FAQs (and Answers)
You are free to cancel your order until your item has been placed on the pickup dock for our parcel carriers.
Simply contact us here or via email at Orders@Sheets.com to arrange cancellation.
After that time cancellation will need to be made at the time of delivery, via a refusal of delivery.
Thanks to our clever live tracking system, once your order on its way, you will be notified by an email containing a link taking you to our live tracking page, which will tell you exactly where it is.
Should you wish to track your order and don't have that email, visit our Track Your Package for updates.
Our online tracking page is updated regularly with the latest information we have available.
You can edit your billing/shipping addresses during the checkout process.
Not signed in? Click here to log into your account.
After signing in - go to the my profile link on the top right hand side of the page.
You can add or edit your default address.
The discount will apply at checkout. If it's not working or you have questions, contact us at payment@sheets.com.
You can use only one coupon code per order.
At the moment, we deliver only to the United States and Canada.
Canadian orders are subject to a $45 USD freight surcharge.
Canadian orders may incur duties and taxes, which you're responsible for upon delivery. Canadian customers are also responsible for shipping expenses on exchanges or returns.
Reside in a different country and want us to ship to you later? Please tell us here or email help@sheets.com, and we'll contact you when it becomes an option.
We estimate between 5-7 days for your order to arrive as it depends on your location and that of our shipping warehouse. Occasionally items can arrive sooner than this but please check the website at the time of ordering to get the latest lead-time on your selected item.
We'll notify you by email as soon your item is shipped, informing you the carrier and the estimated arrival date of your order. That email contains a link taking you to our live page to track the progress of your order. If you have ordered multiple items, we’ll notify you as each separate item is picked up.
All our home textiles are in stock and all orders ship within 1–2 business days. We aim for your items to arrive at your door in 4-6 days from when you place your order. They might arrive sooner than this, but we can't guarantee it.
Yes, thanks to our clever live tracking system. Once your order on its way, you will be notified by an email which contains a link taking you to our live tracking page that’ll tell you exactly where it is. Our online tracking page is updated regularly with the latest information we have available.
If you wish to return your sheets, set up your return online 24/7 by clicking our CPR (Convenient Parcel Return) portal here.
Packages must have a prepaid shipping label from the CPR portal to be accepted.
Partial returns of sheet sets are not accepted; the entire set must be returned.
Opened, used, and washed sheets can be exchanged or returned within 45 nights of receipt.
Sheets.com pre-pays all shipping labels, but a sensible $15 flat return/restock fee will be subtracted from your refund. Exchanges are free of charge.
The exceptions are returns from Alaska and Hawaii, which incur a $30.00 flat fee. Canadian returns have a $15 flat fee, but you must pay for return shipping.
Damage can occasionally occur during transit. Inspect your sheets upon delivery.
If we shipped the wrong sheets, or for packages damaged in transit, please visit our ingenious Returns Portal. Have your email address ready.
In case of a manufacturer defect, the process is a bit more complicated as you must send a photo of the defect displaying the Sheets.com care label. It's easy on our ingenious Returns Portal.
We'll cover the cost of picking up the sheets and either send a replacement or issue a full refund.
Returns incur a reasonable $15 flat fee for shipping and restocking. Exchanges are exempt.
The only exceptions are returns from Alaska and Hawaii, which incur a $30.00 flat fee. Canadian returns have a $15 flat fee, but you must pay for return shipping.
Your refund will be issued after we receive and inspect your returned package. Your account should be credited within 10 working days after receipt, depending on how you paid.
To keep things simple and secure refunds go back to the original payment method only, not to another card or by check.
We will email you to confirm that your credit has been issued, including the return amount.
In the unlikely event you don’t get our email, it's possible that the parcel carrier lost your return package.
We are not responsible for lost returns and recommend you use UPS, FedEx or USPS insured parcel post, as they provide delivery proof. (UPS and FedEx offer up to $150 reimbursement for lost packages; the insured value can be raised for a nominal extra fee).
Contact support@sheets.com for help filing a lost shipment claim with our shipping partners.
We accept all major credit and debit cards, including Visa, MasterCard and American Express. If you'd like to pay without a card you can choose among PayPal. Amazon payments, Apple Pay and Google Pay.
Sheets.com deletes your credit card info after your order ships – we don’t store any credit card data, making fraud impossible.
You cannot store or update your credit card info with us. For more details, contact payment@sheets.com.
Add the product(s) to your Cart and click 'Checkout.' It will take you to an Order Summary Page, where you’ll find a box labeled 'Discount code' on the right side. Enter your code there and click 'apply.' Then, you can place your order!
Many coupon codes are valid only for first-time orders. If you're a returning customer, feel free to share your code with a friend who may wish to try us out for the first time — we would really appreciate it!
This happens when your credit card provider places a Hold to verify funds. Your statement was sent after you canceled your order but before the Hold was removed (normally three days).
Your credit will show up on your next statement but if you want to be sure, please contact your credit card provider.
Twin and Full sizes cannot experience the full benefits of our sheets, particularly the HARMONY 2TEMP sheets.
It is unnecessary to offer California King sets:
Firstly, the flat sheets and pillowcases are the same for both.
A Cal-King mattress measures 72” in width and 84” in length, while a standard King mattress is 78” wide (sometimes 76”) and 80” long. This results in a maximum difference of 6” or 3” on each side.
Our all-around elastic fitted sheets are designed to accommodate both King and Cal-King mattresses.
Our sheets are 100% cotton, and like all cotton sheets they can wrinkle. Over time, sheets soften and wrinkle less.
To reduce wrinkles, instead of bunching them when removing them from the bed, separate them and shake them apart before washing. Wash only one set at a time to minimize twisting, which increases fabric strain and reduces their lifespan.
When moving them to the dryer, separate them again. Dry only one set at a time to allow them to tumble freely.
Avoid over-drying, as excess heat causes more wrinkles and pilling (tangled fiber balls). Remove them while slightly damp, then either put them back on the bed or fold them for storage. Hand pressing can remove most large wrinkles.
You can remove wrinkles later without ironing. Using a spray bottle, lightly mist pillowcases and sheets with water, then smooth them by hand to remove all but the finest wrinkles.
Cotton sheets may shrink 3% - 5% in the first few washes. We overcut our sheets to compensate for normal shrinkage.
To prevent extra shrinkage, avoid excessive heat, especially when drying.
Excessive heat damages cotton fibers, leading to increased shrinkage, pills (tangled fiber balls), permanent yellowing, and a shorter lifespan for your sheets.
You can reach us through the following channels:
- Email: help@sheets.com
- Call: 800 -338-3838
- Chat: when available on our site
Yes! If you have a valid Tax Resale Certificate, please submit your Wholesale Application here.
We also ship directly to retailers worldwide, apply here for International Enquiries.
Europe’s best home textile mill in Guimaraes, Portugal. If demand exceeds our expectations, we’ve made arrangements to scale quickly with other suppliers in India, with whom we’ve worked for decades.
How can we step up our game?
- Deliver your order yesterday?
- Chocolates with every purchase (obviously!)
- Free puppies with every order (of course.) 🐶
- Giving everything away for free? 💰
Email us at Feedback@Sheets.com with your suggestions on how we can make this even better. We appreciate it!!
Still have questions?
Email Help@Sheets.com or call (800) 338-3838, Monday-Saturday, 9am-5pm Eastern